Infovista, the network management and assurance solutions company, has announced that its Ativa platform has been chosen by cloud communications specialists Alianza to power their Voice Analytics Platform. This decision will provide communications service providers (CSPs) with in-depth understanding of voice traffic within their networks. Ativa's cloud-native solution offers real-time metrics and diagnostic efficiencies through a multi-dimensional approach considering device, location, and network elements.
The Voice Analytics Portal, by allowing service providers to identify and troubleshoot issues more effectively, is designed to improve customer support experiences at both Tier 1 and Tier 2 levels while providing network insight. Furthermore, voice traffic analytics and the availability of dashboards serve to cut time-to-issue identification, negating the need for support from Alianza. VoIP signalling and call metrics, integral for voice service insights, are covered by the platform.
Igor Pais, VP Automated Assurance at Infovista, emphasised the need for CSPs offering fixed voice services to meet strict performance criteria for enterprise customers. Traditional tools for monitoring and troubleshooting, he explained, limit CSPs ability to meet such demands. He stated, "Through our successful relationship with Alianza, we have demonstrated how the cloud-native Ativa solution can extend the network's performance visualisation directly to CSPs as-a-service, empowering them with efficient management of their own customers. This data openness is critical for the success of UCaaS providers like Alianza."
Dennis Weeks, VP Product Management at Alianza, commented on the utility of the Ativa platform, remarking: “Cloud communications is bringing new levels of service and functionality to CSPs and their customers, like cloud meetings, collaboration, and text messaging. However, voice remains the bedrock, and its end-users have zero tolerance for issues that impact their continued connectivity. By enabling CSPs to analyse their traffic with the Alianza voice network, accessed via a cloud-based portal, Infovista’s Ativa platform delivers insights critical to customer support. Analytic insights also deliver a new level of capabilities for CSPs to capture performance trends and continue to enhance with their voice offerings to end customers.”
A few key features of the Ativa platform include Call Searching allowing quick location and analysis of data transmissions, Call Monitoring to streamline customer support experiences, Interactive Dashboards to facilitate visibility and troubleshooting of voice traffic over specified periods, and Protocol Tracing for highly accurate identification and resolution of network issues. As well as catering to customer needs, Alianza itself uses the Ativa suite for cloud communications network monitoring.