Results:

The Genesys Awards celebrates eight companies from around the world for driving significant improvements in business results and delivering 'remarkable' customer experiences.More

People need to be able to work from anywhere without compromising productivity or security, and while delivering a consistent customer experience. More

New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers. More

Every day CX becomes a more valid metric with which to measure a business’s success, with a rise in better business outcomes directly proportional to amount invested in CX.More

According to a report released by Adobe last month, 40% of businesses leading in CX ‘significantly’ exceeded their 2019 business goals, compared with the 13% not leading in the CX space.More

Businesses in the service economy are increasingly recognising the need to build trust and maintain agility in order to meet the challenges of a changing business environment. More

The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.More

Empired (Intergen) won two CX awards as well as APAC Partner of the Year at the awards ceremony in Sydney. More

Recognised for Lifecycle and Adoption Services, and Architectural Excellence: Enterprise Networking.More

40% of businesses leading in CX ‘significantly’ exceeded their 2019 business goals, according to the Adobe report.More

The report highlights a key theme: that organisations are slow to respond to customer expectations.More

The combined company will immediately support over 2,000 brands with a global team of 1,500 employees spanning North America, Europe, and Asia.More

Verint Systems has expanded on its partnership with Adobe, as both companies look to support more personalised customer journeys. More

Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.More

The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.More

Organisations now routinely mine software performance data to achieve ambitious business results, says New Relic.More

“The rising number of AI projects means that organisations may need to reorganise internally to make sure that AI projects are properly staffed and funded."More

IT and HR leaders must work more closely together to redefine the future workforce in order to keep the Aussie job market from collapsing.More

Experience Basecamp helps users master XM products, including CustomerXM, EmployeeXM and Research Core.More

The impact of bad customer experiences goes far beyond short-term sales.More

“Locally, consumers are becoming more open to engaging in services and offerings that are hyper-personalised."More

Nearly half of global companies categorise their CX maturity as “not very advanced” (46%), with just 9% of APAC companies being “very advanced.”More

“Businesses can’t simply decide to transform one day, then jump straight into making change for change’s sake."More

Customers, on the other hand, see experience as a shared responsibility.More