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OpenText named overall leader in Aspire CCM Leaderboard
As well as customer communications management, it is a leader in communications composition, business automation and omni-channel orchestration.
Omnichannel retail outshines online-only during pandemic
Although, the research shows that there is still plenty for all online retailers to work on to meet rising customer expectations.
Anana deploys Pluribus Networks as part of network modernisation project
"We can isolate issues and resolve them much more quickly now, which really helps us keep our internal users and our customers happy.”
Intel releases new chip packaging tools to promote innovation
When combined with Intel’s process technologies, new packaging capabilities will allow for customer innovation and help develop new computing systems.
A deep dive into the present and future of retail off- and online
Russell McVeagh Special Counsel Liz Blythe examines the opportunities and risks associated with the eye-wateringly quick pace of change in the sector.
Global best practice & design come to new NetSuite eCommerce solution
Cloud based ERP vendor NetSuite has made significant changes to it's omnichannel solution.
How to stop the business performance blame game
Complex software-defined supply chains are leading to a maze of blame and hazard. Here are a few ways to avoid it.
Research: how to respond to changing customer expectations
Having an effective omnichannel digital marketing approach is incredibly important for keeping up with the increasingly insatiable demands of modern customers.
Cloud CX platform CXone now available in A/NZ
The solution is designed to act smarter and respond faster to ever-changing consumer expectations.
The new word that should replace ‘cloud’ in NetSuite’s vocab
We investigate the four trends that are playing in the ERP area right now.
Cisco Services' revenues continue to expand
As Cisco transitions the business model, the savings from global headcount reductions will be invested to further expand software and services
JDA extends presence in ANZ with new Sydney office
"The move to a new office in Sydney represents a commitment by the business to continue to build on the success that our team has achieved.”
AppFoundry & DevFoundry accelerate customer experience for Genesys
Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers
LogMeIn expands omni-channel customer engagement
LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.
NetSuite addresses challenges of the modern world with latest offerings
“NetSuite has a long track record of supporting software companies throughout their evolution, from start-up, to fast-growth, to global enterprises."
Quality Connex wins exclusive ANZ distribution rights for Vocalcom
“This exclusive arrangement is recognition of the significant strategic growth that has been achieved and the customer success delivered by us."
Netsuite off to a strong start in 2016
“NetSuite’s fiscal year 2016 started strong with record first quarter results as we grew year-over-year revenue by more than 30%."
Interactive Intelligence named AWS Advanced Technology Partner
"Our PureCloud platform takes unique advantage of many other AWS offerings. For customers, this means a competitive advantage."
Zendesk rolls out Basic Voice, a phone support service for any business
“With the launch of Basic Voice, we are continuing to democratise phone support, making it possible for more companies to connect with customers."
Genesys omnichannel solution delivers big ROI, study shows
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
Three ways to meet consumer demand this year
"To remain competitive, businesses need to develop an understanding of end-to-end customer interactions and how to optimise the customer experience."
Contact centres have greater need for mobility and omnichannel solutions
Customer service is evolving, and products need to evolve to meet changing requirements, says John Cray, Enghouse Interactive, vice president product management.
Are you fooled by multi-channel?
Digital Engagement tools are already embedded in the majority of Businesses but have they focussed too heavily on self-service and only looking at half the picture?