Technology that powers the new era of workforce flexibility
Unified Communications / UC
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New players pose threat to established unified comms vendors
While the Kiwi UC market continues to be a two-tiered market, with Microsoft, Cisco and Avaya accounting for more than 50% of market share, new players entering the market ‘will pose greater competitive threat to the established vendors over the next few years’.
Kim Dotcom releases MegaChat, says it will kill Skype
Kim Dotcom has released a public beta testing version of MegaChat, a video calling and messaging browser based service that uses encryption to rival competitors such as Skype.
Former HP manager joins Mitel, targets NZ channel market
Mitel says Bruty will be responsible for leading the company’s growth in the New Zealand market, managing the channel and working with partners to drive theirs and their customers’ success.
Lifesize on winning streak with enterprise video applications
Lifesize has released two new icon video systems as well as updates to the Lifesize Cloud service, and has recently received a Frost and Sullivan award.
Boost productivity with video collaboration
Polycom has released the results of a new survey which analyses how video collaboration solutions are being used in businesses and how it can impact the wellbeing of employees and increase savings.
Polycom predicts the future of the NZ workplace in 2015
Collaboration technologies are ushering in a next generation workplace that is more productive, efficient and delivers meaningful cost savings to organisations of all sizes across New Zealand.
Tame comms chaos and reap the rewards
Employees are facing communications mode overload, says Plantronics’ Graeme Gherbaz. Tame it and reap the rewards.
HOYTS Group and ShoreTel partnership leads to $300,000 annual savings
HOYTS Group, the cinema chain in Australia and New Zealand, has seen a fast return on investment (ROI) following implementation of ShoreTel solutions.
Contact centres have greater need for mobility and omnichannel solutions
Customer service is evolving, and products need to evolve to meet changing requirements, says John Cray, Enghouse Interactive, vice president product management.
NZ ShoreTel partners embrace virtualised unified communications
Since its global release, ShoreTel says its partners in Australia and New Zealand have responded well to ShoreTel 14.2, the virtualised unified communications platform.
Polycom Lyncs up partners for new deals
Microsoft Lync is helping Polycom's Kiwi resellers win deals, but it's also changing the landscape - and how resellers operate.
The next phase of UC solutions, according to Frost and Sullivan
Frost and Sullivan have said on-premise solutions are to give way to hosted and cloud-based UC solutions in Australia.
Plantronics and the next generation of unified communication
The growth of contact centres and changing needs have inspired the newest generation call centre products from Plantronics: the EncorePro 500 series.
FaceMe: Video Conferencing that Just Works
Westcon Imagine 2014 - While communication technology has revolutionised business, it takes the human voice to infuse a deeper meaning.
Polycom: Winning the UC battle in NZ
Westcon Imagine 2014 - In New Zealand, the Unified Communications market is looking for the ease of use and simplicity that drives fast adoption of new UC technologies.
Unified communications’ changing face
Westcon Imagine 2014 - Democratisation, decline, war... No, we’re not talking about the latest movie, but instead three mega trends shaping the unified communications market.
AudioCodes realises Unified Comms vision with Westcon deal
Westcon Imagine 2014 - With a vision of becoming the innovative leading supplier of converged VoIP & Data solutions for service providers and enterprises
Double your ROI on unified comms
Companies investing in unified communications solutions report a tremendous return on investment for their efforts.
Cloud change coming to business telephony
Telephony – in all its forms, be it on-premise PBX, VoIP, unified communications or contact centres – touches all New Zealand businesses. Heather Wright looks at the changes cloud is bringing to telephony.
Lifesize Cloud: Now you’re talking with video conferencing…
Video conferencing has come of age and is used in every industry, with video and audio telecommunications experts Lifesize at the heart of the market.
Videoconferencing remains relevant despite mixed market results
"Despite the mixed results, recent IDC survey data indicates that video is still a key component of collaboration and continues to place high on the list of priorities for many organisations."
UC and the intelligent contact centre
It may not be designed for contact centres, but Zeacom's John Cray says well-integrated Lync contact centres are disruptive for the industry.
Lync subscriptions game changer for SMBs
Changes to licensing for Lync have made it more financially viable for smaller businesses, says Acronym's Dave Allum.
Chasing success?… Evolve with a dynamic marketplace
"The increasing number of devices and associated apps encourage collaboration, particularly in the area of Unified Communications and Collaboration."