Technology that powers the new era of workforce flexibility
Unified Communications / UC
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Moving Video Communications Beyond the Boardroom
By Tim Fulton, ANZ country manager, LifeSize Communications
Video Conferencing and Collaboration Market: Significant Opportunity
By Tony Warhurst, director of sales and marketing, Aastra
Headset specialists launch ANZ partner program
Jabra looking to offer local partners greater support in 2012.
Selling value-added unified communications
Investing in your staff will enable resellers to truly differentiate themselves and best sell value-added unified communications, Sam Williams, global marketing director, Zeacom, says.
Polycom unveils 'VaaS' offering
Cloud-delivered video collaboration tool compresses time to revenue for service providers.
Aastra looks to shake off Ericsson legacy
Communication specialists ready to create their own identity.
Soft Solutions picks up 3CX
IP PBX replaces legacy PBX/PABX systems to enable transfer to UC.
Polycom offers whiteboard collaboration
New UC tool displays whiteboard scribblings, without the glare.
Polycom appoints NZ regional manager
Former Huawei exec to drive team & partners in growing market.
Optimising client service
Samuel Williams, vice president Global Business Development, Zeacom, points to how Unified Communications can successfully automate processes in contact centres.
The coming of age for UC
James Brennan, director of Unified Communications, Polycom ANZ, explains how Unified Communications solutions can benefit companies, and gives advice on what to consider when choosing a solution and provider.
Top UC trends
Here are some of the trends identified by the New Zealand Unified Communications Market Report 2011 from Frost & Sullivan:
Putting the 'Unified' in Unified Communications
Polycom rebrands Intelligent Core platform as part of drive for interoperability.
Kordia certified for Lync SIP Trunking
State-owned telco first in NZ to achieve Microsoft qualification.
UC market to top $200m in NZ by 2017
Video conferencing & mobility to be driven up by cost-cutting & consumerisation: study.
The business case for Unified Communications
Seven best practices for using UC to automate business processes in the contact centre.
Polycom releases universal connection software
Polycom introduces software to facilitate connections across platforms.
Skype to use Citrix technology
Better online conferencing facilities, based on Citrix's GoToMeeting technology, will be offered by Skype later this year.
2011 Trendwatch: Communications
What trends will drive communications in 2011? Ajay Kapoor, VP of Customer Service at Avaya tips desktop virtualisation, SIP and integrated social media channels amongst the prime bell-ringers
New to Twitter. What now?
Social media boffin Simone McCallum, shares personal insights into maximising the man-hours you pump into Twitter
A strategic approach to training
The estimated 30,000 staff working in contact centres across New Zealand have arguably just come through one of their toughest years on the frontline, says Mike Hull, from industry training organisation ETITO
Ticking the boxes
Reduced costs, increased revenue and heightened customer satisfaction are three very good reasons to be taking notice of contact centre trends, says Igor Portugal, CEO of open standards based IP telephony solutions specialist Vadacom
Putting the “Anti” into Social Media
Cloud based services, the rise of smart phones and mobile devices and employee engagement with social media in the workplace is having a significant impact on delivering services across the WAN
Overcoming WAN pains
Deploying a properly and sensibly thought-out WAN solution can save money and increase opportunities