Zeacom stories

International acquisitions of Kiwi companies often spell the beginning of the end for the local operations, but for Zeacom it's a different story.More

Realistically, none of us really know what new communication platforms and methods will emerge and be considered ‘standard’ in five years time.More

Thinking hybrid can pay off when it comes to contact centre solutions, says Zeacom’s Dean Hodgson.More

Customer service is evolving, and products need to evolve to meet changing requirements, says John Cray, Enghouse Interactive, vice president product management.More

Improving customer experience with the contact centre is key to stopping churn, says Zeacom's Dean Hodgson.More

It may not be designed for contact centres, but Zeacom's John Cray says well-integrated Lync contact centres are disruptive for the industry.More

Contact centres are home to some of the richest data a company may have. Now, as Heather Wright discovers, the move is on to fully utilise that data through efficient analytics.More

Zeacom is hoping to capitalise on ‘a very strong migration story’ combined with a changing communications story as the company launches the latest version of its Communications Center.More

Unified communications makes multi channel interactions that much easier and more convenient for busy information workers, but it is contact centres which are seeing the biggest benefits.More

Contact centre agents face a difficult task. They need to find and interact with a lot of information from a variety of sources, while maintaining a cheerful and courteous disposition at all times.More

Zeacom has announces today that Cogent has achieved ‘gold’ partner status, its first New Zealand partner to do so.More

Miles Valentine set to leave the company he founded after 18 years "to pursue other interests."More

Enghouse Systems acquires kiwi contact centre software company to aid assault on SMB space.More

'No-one ever got fired for choosing Microsoft', partner says.More

The days of call centres being simply a centralised traffic zone for directing telephony are long gone. They are increasingly the nerve centre of any enterprise and decision makers ignore them at their peril.More